Terms & Conditions
Charges and Payment
Unless otherwise provided for in a contract, fts global will issue an invoice for services provided after delivery of the service has been completed. The course fee should be paid in full on receipt of the invoice. fts global reserves the right to request payment in advance of delivery, should it be deemed necessary by the Company. In such circumstances payment should be made in full, no later than 14 working days prior to the course start date. fts global will be allowed to re-allocate the course place if payment is not made, without prejudice to any possible subsequent claim for recovery of the agreed fees.
In the event of late payment, fts global reserves the right to charge interest on all outstanding amounts at the prevailing rate under Luxembourg law, from the last date that payment is due to the date that payment is made.
Cancellation and Changes
Cancellation/Rebooking/Rescheduling by fts global
fts global reserves the right to cancel or postpone a course at any time without liability. In these circumstances, the company will not be obliged to provide a reason, and delegates will be offered the choice of an alternative date, a credit note or a full refund if any payment has already been made. fts global specifically reserves the right to cancel or postpone an open course when there are fewer than four participants booked on the course one week in advance of the scheduled date. fts global will offer an alternative date but cannot guarantee that the course will be re-scheduled. fts global are not able to offer refunds for cancellations which occur on the scheduled day of training, but which are outside our control, including but not limited to; adverse weather conditions, flooding, industrial action, force majeure, terrorist incidents, fire, widespread technical failure, or power cuts.
Cancellation/Rebooking/Rescheduling of course(s) date(s) by the Client
Cancellation after receipt of the confirmatory email and up to close of business 30 business days before the start of the course incurs no charge.
Cancellation between 30 and up to close of business 11 business days before the start of the course incurs a charge of 20% of the course fee and full reimbursement of pre-arranged additional costs.
Cancellation between 10 and up to close of business 6 business days before the start of the course incurs a charge of 50% of the course fee and full reimbursement of pre-arranged additional costs.
Cancellation after 5 business days before the start of the course incurs a charge of 100% of the course fee and full reimbursement of pre-arranged additional costs.
If the delivery of the Training is re-booked/rescheduled between 30 and 11 business days, no fees will be incurred by the client for the first re-booking. If the re-booking occurs between 10 and 6 business days before the start of the training, 50% of the agreed fee will be due. If the re-booking occurs within 5 business days of the start of the training event, 100% of the agreed fee is due. The second and subsequent re-bookings will incur an administration fee of 15% of the net training delivery fee.
When a cancellation or re-booking occurs and travel costs have been incurred by FTS SA or its business partners, full reimbursement of said incurred costs will be due, regardless of the date or time at which the cancellation or re-booking occurs or is received.
Changing course delegates
You are entitled to change the delegate attending a course at any time at no extra charge. This does not include canceling a delegate’s attendance on Open Courses which may be subject to a cancellation fee. Please notify changes of delegates to fts global as soon as possible.
Changes to Trainers
fts global will always use the most appropriate trainer to deliver each training session. For that reason, whilst the company will make every effort to ensure that the agreed trainer does deliver a training session, the company reserves the right to change a trainer without notice.
Changes to Course Dates or Venue by fts global
fts global reserves the right to change course dates and venues without liability.
Changes to course content or materials
fts global’s courses are always being updated and improved to keep up-to-date with advances in training methods and academic research. The company therefore reserves the right to alter course content without prior notice.
Use of course materials
The course materials, content and training provided by fts global must not be subsequently relied upon as a basis for legal interpretation. Neither fts global nor its employees, associates, trainers or consultants accept responsibility or liability for the actions of those attending courses, or the actions of other people reading course materials, or interpreting the training in litigation.
Other Specific or Variable Conditions
Special conditions may apply for certain special offers. Such changes to the General Terms and Conditions will be advertised to clients and will appear on the website. Separate terms and conditions will apply for courses run by Royal Holloway, University of London, available from them. Any discounts offered by fts global are exclusive and cannot normally be combined with other pre- or post existing special offers. The company reserves the right to make exceptions to this. The company will make every effort to ensure that all applicable discounts are applied where appropriate, but cannot accept liability for payments made by clients when a discount has not been requested. The company reserves the right to make changes to these terms and conditions at any time, without notice.