Our client provides mission-critical software and software-enabled services for the global financial services industry. The company was founded in 1986 and went public in 1996. Our client employs a disciplined and highly focused acquisition strategy to increase the breadth and depth of its product and service offerings and capitalize on evolving market opportunities. Since 1995, it has acquired 44 businesses with products, services and/or technologies in existing or complementary vertical markets.


Our client has more than 7,500 employees worldwide with offices throughout North America, Europe, Asia Pacific, and Australia. They provides the global financial services industry with a broad range of highly specialized software, software enabled-services and software as a service (SaaS) solutions for operational excellence. They deliver mission-critical processing for information management, analysis, trading, accounting, reporting and compliance. Their clients manage, in aggregate, over $44 trillion in assets and choose our client as their preferred vendor for our expertise.


Our client is the leading independent provider of cloud-based fund administration services and software for the alternative investment industry, including hedge funds, fund of funds, private equity funds and managed accounts.


With a base of fund strategies that include fixed income, volatility and active trading, they offer:


  • Middle office, accounting and management products;

  • Tax services for hedge funds, fund of funds and private equity funds;

  • Derivatives processing, valuations agent, syndicated bank loans processing;

  • Regulatory services;

  • Managed services IT/data center and business process outsourcing;

  • All available on a stand-alone basis to institutional clients.


They are looking for a senior Investor Services member of staff for our office in Luxembourg. The role involves a global focus on client relationships and managing a growing business.

  • Grow and build a team in line with business growth;

  • Lead sales demonstrations for the IS team;

  • Work within a global framework to ensure the efficient and effective running of the IS Luxembourg team;

  • Managing domestic and international client relationships;

  • Interacting with fund managers and their investors;

  • Building a culture of delivering remarkable service and continuous improvement;

  • Review, understand and have the ability to discuss fund governing documents with staff and  clients (AIFMD and UCITS funds);

  • Complete due diligence documents for the new fund investors;

  • Processing and reporting of investor transactions;

  • Reviewing the share register database;

  • Coordinating with share registry group to build share registries, client fund parameters and proper statement production;

  • Responding to investor and audit related enquiries;

  • Provide local management point for Anti-Money Laundering team in Luxembourg;

  • Providing periodic reports and feedback to senior management;

  • Reviewing and continually improving process;

  • Be involved in day to day operations as the team evolves.

In addition the role will have responsibility for:

  • Further developing the Luxembourg footprint for the company;

  • Helping to grow the business from the Luxembourg office;

  • Directing new business opportunities from new and existing clients.


  • Extensive experience including proven ability to manage a team for Transfer Agency and Investor Services for hedge funds and liquid alternative funds;

  • Additional experience in a related field an advantage (traditional asset management, finance, corporate communications, portfolio management, or securities analysis);

  • Strong leadership skills with demonstrated ability to drive change;

  • Demonstrated ability to manage complex projects;

  • Strong planning and organisational skills and entrepreneurial skills;

  • Knowledge of accounting, finance and investment concepts;

  • Strong communication (verbal and written) and problem-solving skills;

  • Demonstrated ability to work successfully in ambiguous environments;

  • Proficiency in Microsoft Office;

  • Must be able to work with all levels within the organisation;

  • Strong multi-tasking skills;

  • The ability to adapt to changing priorities and varied decision-making scenarios.

Luxembourg: +352 27 91 22 55
London: +44 (0)203 481 1361
How can we help?

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